Frequently Asked Questions
FAQ – Lashes
What are YSPGLOW LAB lashes made of?
Faux Mink (Korean PBT).
How long do YSPGLOW LAB LASHES last?
FALSE LASHES: Up to 20 wears
LASH EXTENSIONS: Daily or for 3-6 days
How do I choose the best lashes for my eye shape and style?
Consider the length of the lashes that will best complement your eye shape and desired look. Longer and thicker lashes can create a more dramatic effect, while shorter and thinner lashes may be more suitable for a natural, everyday look.
Are they difficult to apply?
There is always a small learning curve with any false eyelash product, but learning new tricks can be fun, so we have resources available to help you get up to speed.
Do I need professional help to apply the lash extensions?
Nope! Our lash extensions are designed for easy at-home application. Just follow our step-by-step guide, and you’ll have salon-quality lashes in minutes.
Will the lash extensions damage my natural lashes?
Not at all! When applied and removed properly, our lash extensions won’t harm your natural lashes. Just be gentle during removal, using our lash remover to break down the adhesive.
How do I remove the lash extensions?
To remove them, apply our lash remover on top and underneath your lash extensions. Let it sit for a few minutes, then gently peel them off. Make sure to clean your natural lashes afterward to remove any adhesive residue.
Are the lash extensions waterproof?
Yes, our lash extensions are water-resistant, but we recommend avoiding direct contact with water for the first few hours after application to ensure the adhesive sets properly.
Can I wear mascara with my lash extensions?
It’s not necessary! Our lash extensions give you a full, voluminous look without the need for mascara. However, if you want an extra boost, use a mascara that is safe for extensions, but only on the tips!
What if I have sensitive eyes?
Our products are hypoallergenic and designed to be gentle on sensitive eyes. If you have specific concerns, we recommend performing a patch test before applying the lash extensions.
Can I sleep with the lash extensions on?
Yes! Our lash extensions are designed to be lightweight and comfortable, so you can sleep, shower, and go about your day without worrying about them falling off.
How can I apply YSPGLOW LAB lashes?
LASH EXTENSIONS:
Step 1: Prep your lashes with an oil-free cleanser.
Step 2: Apply a small amount of bond at the root of your lashes.
Step 3: Carefully apply the lash cluster underneath your natural lashes.
Step 4: Seal with our sealant for long-lasting wear.
GLUELESS LASHES:
Prepare Your Lashes, customize, position, press and hold each cluster, and finish with an eyelash curler for a seamless finish.
False Lashes
Measure along lash line, apply adhesive, wait 30-40 seconds, and apply to lash line. Re-usable up to 15-20 times if cared for properly.
FAQ – Press-On Nails
How long do the press-on nails last?
Up to 1 week with adhesive stickers, or up to 2 weeks with liquid glue.
Can I customize the length and shape?
Yes, they are fully customizable. File, trim, or shape them to fit your style.
How do I apply the press-on nails?
Push back cuticles, file, clean with alcohol, apply adhesive and press-ons.
Are the press-on nails reusable?
Yes! With gentle removal and care, you can reuse them multiple times.
How do I remove the press-on nails?
Soak in warm soapy water, gently lift from edges. Use acetone for liquid glue.
Will they damage my natural nails?
No! They are designed to be gentle. Follow the removal process carefully.
Are they hypoallergenic?
Yes! Made with high-quality, hypoallergenic materials for sensitive skin.
Shipping Policy
U.S. orders ship from Florida, Monday through Friday, with an estimated delivery time of 3 to 7 business days. Orders may have a processing time of up to 2 business days before shipping.
A tracking number will be provided via email; tracking updates may take up to 72 hours.
For international orders, customers are responsible for any customs duties or taxes. Expedited orders ship the next business day, but delivery dates are estimates and are not guaranteed, except for FedEx overnight. If the package is lost or delayed, customers should contact support within 7 days. Damaged or incomplete orders must be reported within 3 days of delivery.
Shipping Insurance is available to safeguard against loss, theft, or damage.
YSPGLOWLAB cannot reimburse OR re-ship orders that were misdelivered by the post office, had an incorrect shipping address entered at checkout, or were stolen from a property. Thank you for understanding!
If your order arrives damaged or incomplete, please report the issue to hello@yspglowlab.us within 3 days of delivery. Our team cannot replace damaged and incomplete orders reported beyond this timeframe.
Return/Exchange Policy
Unused and unopened items (excluding final sale) can be returned or exchanged within 30 days of delivery. Used items are not accepted. A return handling fee of $8.00 will be deducted from refunds. Shipping costs are non-refundable. Exchanges for out-of-stock products will result in a refund.
For damaged or incomplete orders, report the issue within 3 days. Items purchased via Facebook/Instagram are non-refundable.
Application Guarantee: If you have trouble applying lashes, a Zoom consultation is available. If issues persist after the consultation, a refund for one box of lashes and one adhesive will be processed.
Route Package Protection: Available to safeguard packages against loss, theft, or damage. Claims can be filed via the Route app or website.
Adhesives & Sealants: Do not freeze adhesives, as it will render them unusable. Report any issues with adhesives within 48 hours of delivery. Shelf life is 4 months once opened, 6 months unopened.